Privacy Policy for Hillside Recovery
Effective Date: January 1, 2024
1. Introduction
Hillside Recovery ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy
Policy outlines how we collect, use, disclose, and protect your personal information when you
visit our website https://hillsiderecovery.com or engage with our services. By accessing or using
our website, you consent to the practices described in this policy.
2. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
• Name
• Contact Information: Email address, phone number
• Demographic Details: Age, gender
• Health Information: Medical history relevant to your treatment
• Insurance Information: For verification and billing purposes
b. Non-Personal Information
Automatically collected data when you interact with our website may include:
• IP Address
• Browser Type and Version
• Pages Visited
• Time and Date of Access
• Referring Website
c. Sensitive Information
We collect sensitive health-related information only as necessary to provide our services and
comply with legal obligations.
3. How We Use Your Information
The information collected is utilized for purposes such as:
• Service Provision: Managing consultations, assessments, and treatment plans
• Communication: Sending appointment reminders and service updates
• Billing: Processing payments and verifying insurance
• Improvement: Enhancing our website and services
• Legal Compliance: Adhering to regulatory and ethical standards
• Safety: Protecting the rights and safety of our clients and staff
We may also use your information in other ways disclosed at the time of collection or with your
Consent.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share information in the following
circumstances:
a. Service Providers
With third-party vendors performing tasks on our behalf, such as payment processing and IT
support.
b. Legal Compliance
To comply with laws, regulations, or legal processes, such as court orders.
c. Protection of Rights
When necessary to protect our rights, users, or the public.
d. Business Transfers
In the event of a merger or sale, personal information may be transferred as part of the
transaction.
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined, complying
with legal obligations, resolving disputes, and enforcing agreements. When no longer needed,
information is securely deleted or anonymized.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights including:
• Access: Reviewing the personal information we hold
• Correction: Updating inaccurate or incomplete information
• Deletion: Requesting deletion, subject to legal requirements
• Restriction: Limiting how we process your information
• Data Portability: Receiving a copy in a portable format
• Objection: Objecting to certain processing activities
• Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us using the information below.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and support marketing. You
can manage cookie preferences through your browser settings; however, disabling cookies may
affect website functionality.
8. Data Security
We implement robust security measures, including encryption and access controls, to protect
your information. However, no system is entirely secure, and we cannot guarantee absolute
security.
9. Compliance with Legal and Regulatory Requirements
As a healthcare provider, we comply with applicable laws, including the Health Insurance
Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA).
10. Children's Privacy
Our services are not intended for individuals under 13. We do not knowingly collect information
from children under 13. If aware of such a collection, we will take steps to delete the information.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in practices or legal requirements. Updates will be
posted on our website, and we encourage periodic review.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
• Address: 4615 Winnetka Cir, Woodland Hills, CA 91364
• Phone: 866-243-2198
• Email: info@hillsiderecovery.com